Returns Management

Turn returns into revenue, not a write-off.

From receiving and grading to restocking and liquidation — Portless handles the physical side of returns at our warehouse. Bring your own RMA system or get an all-in-one solution.

See how it works →
From $2.25
Per unit processing
8+
RMA integrations supported
Free
Disposal & liquidation
1 month
Free storage on every return
Why it matters

Stop losing money on every return.

Most brands treat returns as pure cost. We help you recover value at every stage.

Recover, don't discard

Grading, restocking, and forward fulfillment mean returned products go back to work instead of landfill.

Plug into your existing stack

Keep your RMA system — Loop, ReturnZap, and more. We handle just the physical processing.

Or go all-in-one

Get both the RMA portal and processing through our ReturnZap partnership. One vendor, one integration.

Two ways to work with us

Bring your own RMA, or go all-in-one.

Choose the setup that fits your business. Either way, we handle the physical processing.

Processing Only

Bring your own RMA

Keep your existing returns management system. We handle receiving, grading, restocking, disposal, and forward fulfillment at our warehouse.

  • Receiving and intake
  • Quality grading with photos
  • Restocking to inventory
  • Disposal / donation / liquidation (free of charge)
  • Forward fulfillment
  • Pallet and box prep
Recommended
All-in-OnePowered by ReturnZap

RMA portal + processing

Get the full returns experience — a branded customer-facing portal for return requests plus all the physical processing, through a single Portless integration.

  • Everything in Processing Only
  • Branded RMA portal for your customers
  • Automated return labels
  • Return tracking and status updates
  • Single vendor, single integration
Integrations

Works with the RMA tools you already use.

Using the Processing Only option? We integrate with all major return platforms.

Loop
ReturnZap
ReturnFlows
Return Pro
ReturnGo
EcoReturns

Ready to plug Returns into your stack?

Tell us your brand and email — we'll reach out within 1 business day to walk through Processing Only vs All-in-One.

How it works

A full returns lifecycle, handled.

1

Connect your RMA (or set up the portal)

Day 1

Integrate your existing RMA system, or let us spin up a ReturnZap portal for your brand.

2

Customer initiates a return

Day 1–3

Your customer requests a return through your portal. They get a shipping label and instructions.

3

Package arrives at Portless

Day 5–10

We receive the return at our warehouse and log it against the RMA.

4

We grade and process

Day 10–12

Each unit is inspected, photographed, and graded. We determine the best outcome: restock, liquidate, dispose, or forward-fulfill.

5

You get the report

Ongoing

Full visibility into every return — photos, grade, disposition, and value recovered.

Onboarding · All-in-One

Live with ReturnZap in about a week.

If you choose the All-in-One option, here's exactly what onboarding looks like. Three short calls, ~7 days end-to-end, and you're processing returns through a branded portal.

3
Onboarding calls
~110 min
Total time on calls
~7 days
To go live
Pricing

Simple, transparent pricing.

Choose your service level. All plans include free storage for the first month.

Basic
$2.25
per unit
  • Single-unit processing
  • 1 month free storage
  • Free-of-charge disposal / donation / liquidation
Most popularStandard+
$3.10
per box
Additional unit$0.65
Images (2 per unit)$1.00
  • Multi-unit box handling
  • Photo documentation
  • 1 month free storage
  • Free-of-charge disposal / donation / liquidation
Grading
$3.90
per unit
Additional unit$3.35
Images (2 per unit)$1.00
  • Detailed quality grading per unit
  • Photo documentation
  • 1 month free storage
  • Free-of-charge disposal / donation / liquidation
Forward Fulfillment
Quote
basis
  • Reship returned items to new destinations
  • Custom handling instructions
  • 1 month free storage
  • Free-of-charge disposal / donation / liquidation

Additional usage-based fees (both options)

+
Storage (first month)Free
Disposal / Donation / LiquidationFree
Pallet prep fee$36 / pallet
Box prep fee (24×18×18")$5.80 / box
Collection fee$29 / pallet
ShippingQuote basis
FAQ

Common questions.

What's the difference between Processing Only and All-in-One?+
Processing Only means you keep your existing RMA system (Loop, ReturnZap, ReturnFlows, etc.) — we only handle the physical work at the warehouse: receiving, grading, restocking, disposal, and forward fulfillment. All-in-One bundles a branded ReturnZap customer portal on top of the physical processing, so you don't need to source or manage a separate RMA vendor.
How long does it take to go live?+
Processing Only: 1–2 days once your existing RMA system is connected to Portless. All-in-One: ~7 days end-to-end — three calls (Portless discovery, ReturnZap intro, configuration) and you're processing returns through a branded portal.
Which RMA platforms do you integrate with?+
Live today: Loop and ReturnZap. Coming soon: ReturnFlows, Return Pro, ReturnGo, EcoReturns. If you use a platform that isn't on the list, reach out — most major RMA tools can connect via standard webhooks.
What does "grading" actually mean?+
Each returned unit is opened, inspected against your spec, photographed, and given a disposition: A-stock (resellable as new), B-stock (lightly used, eligible for outlet or liquidation), or scrap (defective / unsellable). Photos and grade are recorded against the RMA so you always have the paper trail.
What happens to items I can't resell?+
Three free-of-charge options: disposal, donation to a vetted local partner, or liquidation through our channels. You choose the default per-merchant, and we'll only liquidate items you've approved for that path.
Do you handle the customer-facing return label?+
Yes if you use the All-in-One (ReturnZap) option — the customer gets a branded portal with automated labels. With Processing Only, the label is generated by whichever RMA platform you use; we just receive the package at the warehouse.
Where do returns physically ship to?+
Our Shenzhen warehouse is the default receiving location for cross-border returns. For US-domestic returns, we partner with regional 3PLs through ReturnZap. We can quote both during onboarding.
What if a return arrives damaged or with missing parts?+
We photograph everything on intake. If a unit is damaged or missing components, it gets graded as B-stock or scrap accordingly, and the report shows you exactly what arrived. You decide whether to issue full refunds, partial credit, or deny the refund based on the evidence.
Is there a minimum volume commitment?+
No volume minimum. You pay only the per-unit or per-box processing rate plus any usage-based fees (pallet prep, collection, etc.) on the returns you actually process. The model is built to scale up or down with your actual return volume.
Can I switch tiers later?+
Yes. You can move between Basic, Standard+, Grading, and Forward Fulfillment per-shipment or per-merchant. Pricing changes apply to new returns processed under the new tier.
How are pallet, box prep, and collection fees triggered?+
Pallet prep ($36) applies when we consolidate returns into a pallet for outbound. Box prep ($5.80) applies for standard 24×18×18" outbound boxes. Collection ($29) applies when we move a pallet between locations on your behalf. These are only billed when actually used — you won't see them on a single-unit basic return.
Ready to get started?

Ready to turn returns into recovered revenue?

Get started today. Our team will set up your returns processing within days.

From $2.25/unit. No volume minimum.